How Do I Stop a Hung or Stuck SkySync Service?

Sometimes the administrator needs to kill a service that is stuck stopping. To avoid rebooting the server, perform the following steps: 

 1. Determine the Process ID (PID) of the SkySync Service
  • Open a command prompt as Administrator
  • Type the following:  sc queryex skysyncservice
  • Make note of the PID
QueryPID.png

 2. Kill the PID

  • From the same command prompt: taskkill /f /pid [PID from Step 1]

 

NOTE:  The PID used in this example will NOT be the PID on your server.

KillPID.png

3. Start the SkySync Service

  • From Services.msc, right click SkySync Service and select Start
StartSkySyncService.png

Please contact Portal Architects Support for assistance with  this article.

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